You sit down to load into bankofamerica.com and then you notice a white screen with the never ending spinning wheel. After some time it finally loads. What should you do in this case? I always advise my customers to first call their ISP. Your ISP will be whoever provides you internet and it’s likely going to be Comcast, AT&T, WOW, or Home Telecom if you’re in the Tri-County area of South Carolina. The only question you need to ask at this point is “What internet package am I paying for?” The most common package for a residential user on Comcast is going to be 25 down and 5 up. Write down what they tell you.

The next step is to go to [...]

Voice over Internet Protocol (VoIP) is a recent technology. The advent of the Internet brought with it an abundance of innovation regarding communication mediums. VoIP was developed around 1995 and originally served as a workaround for long-distance and international telephone charges.

VoIP would not exist today if it weren’t for the Internet, the telephone, and Internet Protocol (IP).

Now, since you have switched to VoIP let’s go through some of the common reasons for call quality issues.

Jitter:

It’s a common problem of connectionless networks or packet switched networks. Because the information (voice packets) is divided into packets, [...]